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Customer Service

Return Policy: If you are not completely satisfied with our product and wish to initiate a return, please email to rma@gopetclub.com within 7-10 days upon receipt of the item.  In order for an item to be eligible for return, it must be in new and working condition and include original packaging and boxes, all related parts, accessories and manuals.  For all returns, customer is responsible for the shipping cost charges. Refunds will only be given when we receive the item back in new and working condition. All shipping charges will NOT be refundable.  A 25% re-stocking will apply for all returns. 

Shipping Information: Shipping  Delivery will be F.O.B. point of shipment. Unless otherwise directed by Purchaser, GoPetClub.com will pre-pay the freight and bill Purchaser for shipping and handling charges. Purchaser assumes all risk of loss during delivery of the Products by GoPetClub.com to the carrier. Shipping cost to Alaska, Hawaii, and Canada will be in addition to prices listed on the website.We do not accept P.O. Boxes, APO, and FPO addresses.  We do not ship international.  All items will be shipped within 2 working days after payment is received excluding weekends and holidays.

Shipping Method:  All orders or replacement parts will be ship GROUND SERVICE ONLY (either UPS or Fedex), tracking number(s) will be emailed to the customer as soon as we ship.  Customer will be responsible for all expedite shipping cost.

Payment Method: Our preferred method of payment is PAYPAL, Visa, or MasterCard. Go Pet Club reserves the right to adjust prices at its discretion with proper notice to Purchaser. We also accept money order or cashier check. We do not accept personal checks. Checks must be mailed to the following address:Go Pet Club LLC, 4647 Las Positas Rd, Ste. C, Livermore, CA 9455. Checks are accepted subject to collection and the date of collection shall be deemed the date of payment. 

Sales Tax: 9% Sales Tax will apply to all orders within California.

Sharing your personal information: We are not in the business of selling your Personal Data. We consider this information to be an important part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Data with certain third parties without further notice to you, as set forth below:Agents, Consultants or Related Third Parties: We, like many businesses, sometimes hire other companies to perform certain business-related functions. Examples include maintaining database, merchant service ect. When we employ another company to perform a function of this nature, we only provide them with the information that they need to perform their specific function.

Legal Requirements: We may disclose your Personal Data if required to do so by the law or in the good faith belief that such action is necessary. We use your Personal Data to support and enhance our relationship with you, for example, to process your purchase, provide service and support, and share product, service and company news and offerings with you.

Copyright: All page headers, custom graphics, buttons, icons, and scripts are service marks or trademarks of GoPetClub.com, and may not be copied imitated, or used, in whole or in part, without the prior written permission of GoPetClub.com. All photographs and illustrations on the GoPetClub.com website are copyrighted. No photographs and illustration on this site may be used or reproduced in any manner without the expressed written permission from GoPetClub.com.

Changes to Privacy Policy: The GoPetClub.com website and business may change from time to time. As a result, at times it may be necessary for us to make changes to this Privacy Policy. We reserve the right to update or modify this Privacy Policy at any time without prior notice. Please review this policy periodically, and especially before you provide any Personal Data. This Privacy Policy was last updated on the date indicated at the beginning of this Privacy Policy. Your continued use of the Site after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of revised Privacy Policy.

For questions or inquires: If you have any questions about these terms or for explicit permission to use any material from GoPetClub.com, please contact us at info@gopetclub.com.

 

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